AUSkey is getting replaced this month. Are you prepared?

With a quarterly business activity statement (BAS) due next month, it is important that you have updated your lodgement options according to the new system.

From 27 March 2020, AUSkey, including Manage ABN Connections, will be replaced by myGovID and Relationship Authorisation Manager (RAM) and you will no longer be able to access government online services through an AUSkey. Device AUSkeys will be replaced by new machine credentials.

Business owners will need to set up a myGovID if they haven’t already done so and link it to RAM. Your myGov ID is separate from your myGov account and will allow you to prove your identity online. RAM is an authorisation service that uses your myGovID to provide you with access. When linked with your myGovID, RAM will allow you to act on behalf of your business online.

In compliance with modern security standards, desktop and browser-based versions of myGovID will not be supported as these devices are easily accessible. To set up your myGovID, you will need an email address (that you do not share with anyone else) and a smart device that uses iOS 10 or later on Apple devices, or Android 7.0 or later (not including devices that use Android Go operating systems). You can download the myGovID app for free through the AppStore or Google Play.

Depending on what government online services you wish to access through myGovID, you will have to provide certain identity documents to authenticate your account. You can generally have a Basic or Standard identity strength. A Basic identity strength is where you provide only one or no identity documents, aside from your personal details (such as your date of birth and email address). Only some government online services will accept a Basic identity strength, such as Bankruptcy Register Search, ACMA Lodgement Portal and Debt Agreements Online.

A Standard identity strength requires two Australian identity documents, such as:

  • A passport, no more than three years past its expiry date
  • A driver’s license, including a learner permit
  • A birth certificate
  • A Medicare card.

This will allow you to access all participating government online services, including the Business Portal where you can lodge your BAS.

Attracting return customers

Pouring money into advertising to attract new customers only works up until a point, what you really need to think about is retaining a customer once you have them. Treating all customers in a way that makes them want to return is more likely to generate success in the long-term.

Be a business they can’t refuse:
Giving customers more than they expect and aiming to exceed their expectations is a great start for attracting return customers. Building up a portfolio of unbeatable products and services, displaying exemplary customer service and providing guarantees for loyalty can help you attract and impress prospective clients.

Customer incentives can also be a great way to keep people coming back. This may be as straightforward as implementing a loyalty program, offering discounts, running special events and promotions, early access to sales or even freebies. Customers appreciate a business that acknowledges their loyalty, it shows that a business is paying attention and makes them feel valued and included.

Knowing your product or services better than anyone in your marketplace can also put you in a position of expertise in your field. By establishing your brand or business as a leader in product knowledge, customers return on the basis of stronger support, trusted expertise and valued insight.

Show your appreciation:
Clients notice even the smallest of thoughtful gestures. Some companies make follow up calls or emails following the conclusion of a transaction. Thanking customers for buying or using a service goes a long way in cementing in the customer’s mind that they are not just another faceless number. By delivering an experience that makes your customers feel valued and appreciated is a great way to gain repeat, loyal customers.

Communicate effectively:
With the prevalence of social media, small businesses are able to reply directly to customer complaints or issues. Rather than ignoring these or responding with PR spin, it is best, both from a customer service and internal viewpoint, to acknowledge the complaints and see what can be done to remedy the issue. Client complaints can be the first sign that things need to be fixed, and constructive criticism should be encouraged.

ATO’s additional tax support for businesses

While the Australian Government has provided businesses with many relief measures during the COVID-19 pandemic, such as the JobKeeper subsidy payment scheme, major changes to instant asset write-off and also rental relief for commercial tenants, the ATO has also provided additional tax support measures that may help your business further.

The ATO is providing businesses with financial relief in terms of interest payment and penalties. Such measures include:

  • The ATO will consider remitting interest and penalties incurred after 23 January 2020.
  • Low interest payment plans can be discussed with the ATO if you need help to pay your existing and ongoing tax liabilities.
  • Income tax, FBT and excise payment due dates can be deferred until 12 September 2020.

The ATO is also encouraging businesses to consider temporarily changing their GST reporting cycle in order to get quicker access to their GST refunds. For example, for businesses which usually report their GST quarterly, moving to monthly reporting if you are due for a GST refund means you can get quicker access to the GST refunds you are entitled to. However, before you make the change, consider that:

  • You can only change your reporting cycle from the start of a quarter.
  • Changing your GST reporting cycle does not mean changing your PAYG reporting cycle.
  • Choosing to report and pay GST monthly means committing to reporting monthly for at least 12 months before electing back to quarterly reporting.
  • Your fuel tax credits will need to be reported with your GST.

The new additional tax support measures also means that you can vary your PAYG instalments on your activity statement. You may also be able to claim a refund for any instalments made during the 2019-20 financial year. Penalties or interest will not be applied to where you choose to vary your PAYG instalments for the 2019-20 financial year as well.

ATO Warns Against GST Fraud Attempts

Registering for an ABN and applying for GST refunds when you don’t own a business or are not eligible is fraud.

The Australian Taxation Office (ATO) has identified a significant number of GST refund fraud attempts, totalling an estimated $850 million to around 40,000 individuals. This fraud involves predominantly participants inventing fake businesses to claim false refunds.

Sophisticated risk models deployed by the ATO, coupled with intelligence received from banks including through the AUSTRAC-led Fintel Alliance and the Reserve Bank of Australia, identified a recent spike in suspicious refunds. Currently, the ATO has stopped $770 million in payments from being issued.

The fraud involves offenders inventing fake businesses and Australian Business Number (ABN) applications, many in their own names, then submitting fictitious Business Activity Statements in an attempt to gain a false GST refund.

Currently, this fraudulent activity has been circulating as online advertising and content, particularly on social media and their platforms. 

Reminders For The Community

  • The ATO does not offer loans. If you see someone advertising a way to get a loan from the ATO, it’s not legitimate.
  • The ATO does not administer COVID disaster payments.
  • If you are not operating a business, you do not need an ABN, and you don’t need to lodge a GST return.
  • Backdating your business registration so you can apply for a refund will flag you as high risk in our systems.
  • False declarations may impact eligibility for other government payments.
  • The ATO possess the data matching ability to detect these patterns and stop fraud.
  • If something seems too good to be true, seek independent advice from an adviser who has no connection to the arrangement before taking any action, or phone the ATO.

What This Means For Businesses:

  • Legitimate businesses may face extra steps to receive their refunds as extra controls are put in place.
  • To prevent people from lodging fraudulent claims, the ATO has engaged tighter controls around ABN and GST registration.

Were You Involved?

The ATO is urging anyone already involved to come forward now on a voluntary basis rather than face tougher consequences later. They will be recouping the funds, and there will likely be a better outcome for you if you approach them first. 

People who have participated in this fraud may have unwittingly followed advice they have read online, claiming to help access a loan from the ATO, or receive other financial government support such as a disaster payment.

However, for others where there was nothing accidental or unintentional about setting up a fake business in their own name and seeking an unearned refund, harsher penalties could be faced.

If you become involved in this arrangement, you need to speak with the ATO now. They will be able to support you with a range of self-help options. You may be able to correct it yourself, the ATO may be able to assist you, or you may be referred to a trusted advisor like a tax agent (such as us) to help you.

ATO introduces new working from home deduction scheme

COVID-19 is forcing many businesses to work from home, meaning that you now have to pay for expenses such as heating and lighting that were previously covered by employers.

The ATO has introduced a new ‘shortcut method,’ where you can claim additional running expenses at a rate of 80 cents for each hour you work from home as a result of COVID-19.

Deductible running expenses include:

  • Utilities such as heating, cooling and lighting.
  • Cleaning costs for your work area.
  • Mobile or landline phone expenses for work calls.
  • Internet connection.
  • Computer consumables and stationery.
  • Repair costs for home office equipment and furniture.
  • Depreciation of home office equipment, computers, furniture and fittings.
  • Small capital items such as a computer (purchased for the purpose of working from home) can be claimed if they cost under $300. If the cost exceeds $300, the decline in value can be deducted.

The shortcut will apply from 1 March 2020 to 30 June 2020. A record of hours worked such as timesheets or rosters must be kept as proof. If you only undertake minimal work tasks from home such as occasionally checking emails or taking calls, then you are not eligible for the deduction. To claim the deduction, you must specify your claim with the note “COVID-hourly rate” when lodging your upcoming 2019-20 tax return.

There are two pre-existing alternative methods to claim working from home deductions that individuals may choose to use, however, they are generally more tedious:

  • One way you can file a claim on your expenses is the actual cost method, where you keep a diary that details the work portion of your household running expenses. This can include receipts and documents supporting your claim. If you don’t provide supporting documents displaying the portion of expenses that were incurred for work, the ATO may reject your claim.
  • The fixed-rate method allows you to claim a fixed rate of 52 cents per hour worked. This applies for electricity and decline in furniture expenses, but a separate claim can be made for phone and internet expenses, the depreciation of office equipment and computer consumables and stationery.

These deductions are only eligible for the proportions of the expenses that are actually used for work purposes. For example, if you’re using your own phone to make work calls, then only the portion of the bill that was incurred due to work calls can be claimed. If the room you are working in is shared with others, you can only claim electricity expenses for the hours you were exclusively using that room for work purposes.

Expenses such as rent, mortgage and insurance cannot be claimed unless you have a permanent home office.

Assistance available for SMSFs and their members

The Government’s economic response to coronavirus will provide SMSFs and their members with additional support, including reducing minimum drawdown rates and early release of superannuation.

The minimum annual payment required for account-based pensions and annuities has been reduced in an initiative to assist retirees. For the 2019-20 and 2020-21 financial years, the minimum annual payment required for members has been reduced by 50%.

If the minimum drawdown amount has been paid, no further payments will be required for the rest of the year. Those who have already paid more than the minimum drawdown amount are able to have their member recontribute this amount if the member is eligible to make contributions. Re-contributions will continue to be subjected to rules or limits, such as contributions caps.

Members of SMSFs who have been adversely affected by COVID-19 may be able to access up to $10,000 of their super before 1 July 2020, as well as a further $10,000 between 1 July 2020 and 24 September 2020, on compassionate grounds. To be eligible, members must satisfy at least one of the following criteria:

  • They are unemployed.
  • They are eligible for certain government support payments, including a job seeker payment, youth allowance for jobseekers or parenting payment.
  • They were made redundant on or after 1 January 2020.
  • They had their work hours reduced by at least 20% on or after 1 January 2020.
  • They are a sole trader and either had a turnover reduction of at least 20% or had their businesses suspended, both on or after 1 January 2020.

Applications for early access can be made through myGov.

In addition to these initiatives, the Government will also be automatically deferring the lodgement of 2019 SMSF annual returns until 30 Junes 2020.

Are You Suffering From Unpaid Super?

Australia’s superannuation laws are designed with the intent to ensure that your nest egg for retirement is protected and able to continue to grow throughout your career.

Your employer is expected to make contributions to your superannuation by law, known as the Superannuation Guarantee, as a part of your wages and salary package. The current rate for the SG is 10% in 2021-22.

Up to a quarter of Australian workers may have been underpaid or unpaid when it comes to parts of their super. During these turbulent times of financial insecurity or instability, many employers may have found it difficult to prioritise making SG contributions on your behalf. The reporting obligations and quarterly payment schedules could result in them not meeting their SG obligations in a timely fashion.

There is a rising issue occurring from superannuation laws that employers may possibly be exploiting, which could significantly affect their employees’ retirement outcomes.

The Government recently offered an amnesty to employers to catch up in their superannuation guarantee obligations but it appears that there are many that are still not complying with the rules.

According to Industry Super Australia (ISA), underpaid and unpaid superannuation costs almost 3 million Australian workers an average of $1,700 each year. Some of the more common occupations in which unpaid and underpaid SG contributions occur may include those in the hospitality and trades sectors and occur more frequently with young and lower-income employees.

If this were to happen to you, the shortfall dealt to your retirement income can be a significant detriment that could affect you greatly. For example, if you were employed for 30 years with the same employer with whom you were suffering this superannuation loss, you could lose out on up to $50,000 in superannuation.

There are minimal circumstances in which an employer does not have to pay super contributions to their employees due to the employee’s eligibility. These instances may include:

  • If you are an employee being paid for work as a non-resident in a Joint Petroleum Development Area (JPDA)
  • If you are a non-resident paid for work completed outside of Australia
  • If you are paid under the Community Development Employment Program (CDEP)
  • If the work that you are conducting is of a domestic or private nature, and you do not work more than 30 hours in a week
  • If you are under 18 years of age and are not working more than 30 hours in a week
  • If you are paid less than $450 before tax in a calendar month

In the event that you are not receiving superannuation contributions from your employer, but you do not fall under those circumstances mentioned above, you may be one of the 3 million Australians who are losing out.

If you are in this position then you need to take action as soon as possible.

The Australian Taxation Office can become involved with the reclamation of underpaid super contributions by employers.

In the event that your employer is not doing the right thing, you can:

  • Report unpaid super contributions to the ATO after the lodgement due date for super contributions.
    • You will need to provide your personal information (including your Tax File Number), the period you are checking and your employer’s details (including their ABN).

Under current law, if your employer misses an SG payment, or doesn’t pay by the lodgement deadline, they are required to lodge an SG charge statement and pay a late fee.

Are you responsible for unfair dismissal of employees?

If you are a small business employer wishing to dismiss employees, you must do so according to the Small Businesses Fair Dismissal Code, as breach of the code could result in legal action taken against you. If your business has less than 15 employees, it counts as a small business.

Employees can apply for unfair dismissal if they believe they have been unreasonably dismissed from their job. These cases could include when:

  • The dismissal was harsh, unjust or unreasonable
  • The dismissal was not a case of genuine redundancy
  • The dismissal was not consistent with the Small Business Fair Trading Code.

Employees working for small businesses can only apply for unfair dismissal when they have been employed for at least 12 months. If the business had a change of ownership during their employment, then their time with the first employer may still count as service with the second employer when calculating the minimum employment period.

When dismissing an employee, there are three main valid dismissal reasons:

  • Capacity (poor performance)
  • Conduct
  • Genuine redundancy.

Employers must also adhere to employee entitlements upon dismissal, meaning they must pay:

  • Accrued leave and annual leave loading
  • Accrued or pro-rata long service leave
  • Redundancy pay if applicable
  • Outstanding wages.

An employer can make objections to the unfair dismissal claim by submitting an Employer response to unfair dismissal application, or an Objection to application for unfair dismissal remedy.

Are you prone to emotional overspending? 

Online shopping is available 24/7, making it easy to indulge in retail therapy whenever you’re feeling low. With many consumers using PayPal or saving their credit card details on Google, spending money is so easy that it may not feel like a big deal when clicking the ‘order’ button. While treating yourself every once in a while is normal, making poor and impulsive spending decisions often occurs when you’re in a bad frame of mind.

A 2019 comfort spending report by Mozo found that 81% of Australians are spending money as something to do when they are bored, or to make themselves feel better when they are stressed or anxious. Nationwide, comfort spending reaches $25.5 billion a year, which averages out to $1,430 a year.

The findings showed that 47% of people spent money when they were bored, and 45% of people spent money when they were stressed or anxious. Another study by MyState Bank found that 62% of Australians said that their emotional state was enough to drive them to make purchases.

Here are some ways you can deal with comfort spending:

  • Get into the habit of doing a different activity when you’re bored or stressed. There are many hobbies that would benefit your mental and physical health more than shopping, such as taking a walk or talking to a friend.
  • Give yourself some financial freedom. If you immediately implement an over-restrictive budget, you might be tempted to splurge after feeling deprived. Try to find a balance between treating yourself every now and comfort spending as a habit.
  • Recognise your comfort spending behaviour and set a budget for it, instead of eating into your savings
  • Avoid using a credit card, or if you do, make sure you pay the balance off in full each month.

Are you meeting the Active Asset Test?

To qualify for small business CGT concessions, an asset must meet the conditions of the Active Asset Test to apply. An asset is considered active when you own it and it is used or held ready for use in relation to a business. You can also have an intangible active asset if it is inherently connected with a business you carry on.

An active asset of yours has been held for a certain amount of time, based on how long you have owned the asset and the test period to meet the requirements of the Active Asset Test. The test period begins when you acquired the asset, and ends at the earlier of

  • the CGT event, or;
  • when the business ceased, if the business in question ceased in the 12 months before the CGT event.

Assets owned for over 15 years need to have been held for at least 7.5 years within the test period and assets owned for 15 years or less need to have been held for at least half of the test period to satisfy requirements.

When the assets are shares or trusts, passing this basic active asset test is not enough to qualify for CGT concessions. In addition, the asset will need to pass a further test, called the 90% test, to determine whether it is to be counted as an active asset or not. The test is satisfied if CGT concession stakeholders in the company or trust in which the shares or interest are held have a total small business percentage in the entity claiming the concession of at least 90%.

The periods in which the asset is active does not have to be continuous, however, they must total the minimum periods specified. An asset does not need to be active just before the CGT event.