Getting your money back from late-paying customers

Businesses can be heavily impacted by customers who cannot, or simply will not pay when payment is due. A single unpaid invoice can cause issues, and the longer this debt is left uncollected, your chances of getting your money back become slim. Consider these tips to avoid and manage debt recovery to save your business from major losses.

Reduce credit terms
If late payments and managing bad debt is a regular occurrence, consider reducing your credit terms. You may want to remove your credit terms entirely, but it is important to look at your customer base, the services you offer, and whether there is an average credit term that is expected by your clients. If you offer credit terms shorter than your competitors, you may end up losing valuable customers. However, if your credit terms are too spacious, your cash flow will be slow, putting you at financial risk.

Encourage timely payments
Your business might require a set credit term to meet the industry average. In these situations, consider offering discounts on payments made early or within a set date from invoicing. An alternative is to charge a late fee to encourage your clients to pay on time. In these situations, it is necessary to first make your customers aware of the introduction of this policy clearly through your terms and conditions. To maintain good customer relationships, try to limit overdue fees to repeat offenders. You may want to monitor incoming payments to see if these policy changes are reducing your late payments.

Hire a debt collection agency
Efforts to pursue your late-paying customers may not always be successful. If the debt amount is less than $1000, it may not be financially viable to pursue legal action for violation of your credit terms. In such situations, consider outsourcing your debt collection to professional collectors. However, timely involvement is key to getting your money back. Give your clients sufficient time to make a payment, and if over two times the trading terms have passed, hire a collection agency to prompt your clients into making defaulted payments.

Getting to know your social media audience

Knowing your audience is a fundamental aspect of social media marketing for your business. A good social media strategy will use the business’s knowledge of their audience to determine the type of content they produce, what kind of promotional methods they use, when the best time to post is and where they should post.

Narrowing down your target audience can be done by asking questions such as:

  • What age group does your product/service cater to?
  • What is their average income?
  • What are their common values?
  • Where do they get their information?
  • What type of content do they like?
  • What are their interests?
  • What is their geographical location?
  • What challenges do they face?

You can answer these questions by undertaking comprehensive research that is current and accurate. Look into statistics, audience behaviour and past social media campaigns directed at your audience that have succeeded and failed.

Getting to know your social media audience doesn’t stop after you have identified demographics. It is helpful to continue trying to understand your audience after your campaign has gone live. Acknowledge areas you correctly predicted about your followers and continue or grow your social media strategy around them, but also understand where your campaign failed to please your audience. Learn from what your followers didn’t react to or gave negative feedback on and make changes to your campaign accordingly.

Identifying these positive and negative reactions can be done through using social media analytics with tools such as Facebook Insights, Twitter Analytics or Brandwatch Consumer Research. These can tell you information such as engagement rates, follower increase and decrease, click-through rate, time of interaction and reach which can be used to track positive and negative reactions to different posts.

Another way to get familiar with your audience is by releasing a survey on social media. This can help you obtain quantitative and qualitative data using questions like:

  • What social media site do you use the most?
  • What kind of people do you follow on social media?
  • What time of the day are you most likely to browse social media?
  • What kind of content would you like to see more or less of?

It can also be useful to look at the type of audiences your competitors have, as they will be similar to yours. You can see the type of content different competitors are posting and see what is working well and not so well, based on engagement numbers and comments.

Getting to know your credit score

Your credit score is an important number in your life as it can affect many financial aspects of your life. The three-digit number is a representation of your credit history, based on an analysis of your credit file, that helps a lender determine your credit worthiness. When an individual applies for a loan, such as a mortgage or car loan, the provider will use a credit score to help them decide whether to lend the money, the amount to lend and the interest rate.

An individual’s credit score is calculated by credit reporting agencies who collect financial and personal information and document it on a credit report. The information is then used to calculate your credit score. Areas agencies assess are;

  • Your personal details; age location, etc.
  • Types of credit providers previously used; bank, utility company, etc.
  • The amount of credit borrowed.
  • The number of credit applications and enquiries made.
  • Any unpaid or overdue loans or credit.
  • Any debt agreements or personal insolvency agreements relating to bankruptcy.

A credit score is rated on a five-point scale with the position of your credit score on the scale helping lenders work out how risky it is for them to lend to you:

  • Excellent: highly unlikely to have any events harming your credit score within the next 12 months.
  • Very good: unlikely to have a negative event in the next 12 months.
  • Good: less likely to experience a negative event in the next year.
  • Average: likely to experience a negative event in the next year.
  • Below average: more likely to have a negative event in the next year.

Credit scores can change over time whether or not you have changed your personal spending habits. Applying for a new loan or credit card, changes to your credit limit on an existing loan or credit account or late repayments are some of the things that can affect your credit score. In turn, your credit score can affect mortgage rates, bill rates and whether or not you are approved for certain utility companies.

To prevent a negative credit score, individuals should try to spread applications over a larger amount of time; lower credit card limits; ensure their credit card is paid in full each month; and pay their rent, utilities and other loans on time.

Getting on top of your SMSF during divorce

Running an SMSF under regular circumstances comes with enough compliance obligations as it is. Adding divorce or separation into the equation can raise even more legal and tax issues that need to be addressed.

The breakdown of your relationship does not absolve you from your responsibilities as an SMSF trustee; you are still expected to continue acting in accordance with super laws and in the interests of all members. As a trustee, you must:

  • Include another trustee in the decision-making process, and
  • Acknowledge requests to redeem assets and rollover benefits to another super fund.

When it comes to dividing SMSF assets, separating couples can transfer assets, such as property, from one SMSF fund into another. During this process it is important to consider:

  • How they will decide to split their superannuation fund. They can choose to enter into a formal written agreement, seek consent orders, or if the separating couple cannot reach an agreement, they can seek a court order.
  • Whether they have the necessary documentation readily available, as it is essential in the event of an ATO audit. Due to there being beneficial tax consequences in splitting a superannuation fund, it is essential that the documentation, such as the notice for splitting the super, shows a genuine separation.
  • Where the new fund is to be a single member fund, it is advisable to incorporate a special purpose company to be the trustee. This avoids having a second person as a trustee.

Getting on top of cash flow

Managing cash flow is critical to the success of a small business. While it is necessary to be profitable, your profit is a number that shows up on your accounts at the end of the year whereas your cash is the money you have in the bank. In a small business, it is cash that determines whether you can pay your expenses. By incorporating the following tricks, you can help to maintain the flow of money coming in and keep the business running smoothly.

Prepare a cash flow projection:
There are always unforeseen challenges or changes in the marketplace. While you won’t always be able to predict or forecast these, you can gain a better grasp on industry trends and patterns. No matter what business you’re in, you’re going to have a lag between outgo and income, often having to pay for raw materials and equipment before seeing a payment. Drawing up a cash flow projection can help you plan the ups and downs of your spending. In your projection, be sure to include:

  • Cash receipts, including income from sales and income from financing.
  • Cash disbursements, including all expenses (cost of goods, operating expenses, loan payments, income tax payments, etc).
  • Net cash flow — opening cash balance plus receipts, minus disbursements.
  • Ending cash balance.

Generate new business:
The business is going well; you’re meeting your targets, money is coming in, and you’re happy. This is not a time to relax, it is a time to be seeking out and generating more business. Cash flow may keep your business alive, but sales are what keeps cash flow alive. Keep expanding and preparing your business to cater for growth. This will help prevent you from chasing your tail when times are tough.

Be prompt with billing:
Businesses don’t get paid unless they send their invoices out. Many businesses, however, delay sending out their bills. This may be for various reasons such as feeling uncomfortable asking someone for money, being afraid of confrontation over how much they’ve charged, or just too busy working to compile and send the bill. The longer you wait to send out your invoices, the greater the chance you won’t get paid.

Getting a Double Deduction for your Super Contributions?

Each year you are entitled to a tax deduction for a certain amount of superannuation contributions. The tax deduction is available to your employer if they contribute on your behalf but it can also be available to you personally when you make extra contributions to super.


The amount that you can claim as a tax deduction is limited to what is known as your Concessional Contributions Cap.  There is a standard Cap of $25,000, though that is increasing to $27,500 on 1st July 2021. There are certain people that can add amounts that haven’t been used in previous years to this cap amount.

If you go over your Concessional Contributions Cap, the excess contributions are merely added to your taxable income so you don’t get any tax benefits out of the contribution.

For example, let’s say your Concessional Contributions Cap is $25,000 but you make $35,000 in concessional contributions.  The extra $10,000 will be added to your taxable income but you will receive a credit for the $1,500 in contributions tax paid by the super fund.

But there is a little known trick to allow you to “bring forward” a tax deduction for your concessional contributions.  This “hack” is commonly known as a Contributions Reserving Strategy and it has been approved by the Tax Office.  If done correctly it allows you to take some of next year’s Concessional Contributions Cap and bring it into this financial year.  But it must be done correctly and if you take advantage of it, you need to lodge a specific form with the Tax Office to let them know. The ATO will almost certainly audit what you have done.

It is also important to note that it is really only achievable to do this strategy with a Self Managed Superannuation Fund.  It is also important to note that you are merely bringing forward your contribution (using it this year) and that you won’t be able to use that amount next year, so careful planning is also needed.
This type of strategy is used by people who will have an unusually higher taxable income this year than they will next year.  So, for example, you might have a large capital gain this year or you might be retiring and have no taxable income next year.

Leaving it until the new financial year to discuss this strategy is far too late, and it absolutely cannot be done after late June. It is essential that you talk to us if you feel next year’s taxable income will be a lot lower than this year

Gender & The Super Gap – How Does Yours Compare?

The superannuation gender gap has been a subject of serious concern for at least half of Australia’s population.

Women are more likely to have significantly less money saved for their retirement, less assets and far less super than men, putting them in a place of greater financial stress and concern.

For example, a woman in the 20-24 age bracket may have an average super balance of $8,051, while a man in the same bracket is expected to have an average balance of $9,481. In the 40-44 age bracket, the average super balance for men is $134,992, while women in that age group may only possess $98,572.

The superannuation gap is facilitated by various factors that often adversely affect women more than men.

Men and women may have different super balances due to pay gaps, salary differences and potentially the amount of time they have spent working (maternity leave, working part-time versus full-time etc., taking time off work for travel, etc.).

Some key contributing factors include:

Pay Disparity (The Wage Gap)

In Australia, the gender pay gap is 22.8%.-  for every $10 earned by a man, a woman (on average) will only earn $7.72.

Caregiving

Time taken out of the workforce for the purpose of caregiving is predominantly done by female employees. Females account for more than 70% of primary caregiving, on average, taking five years out the workforce. Their caregiving responsibilities may range from childcare to looking after ill or elderly family members.

Part-time Workers

Women are more likely to work part-time or casually than men, contributed to by a lack of workplace flexibility to accommodate care responsibilities. This not only affects the amount women earn, but career and wage progression.

Compound Interest Effects

Compound interest makes super a powerful tool when saving for retirement as interest is paid on both the principal and interest from past years: a bit like the snowball effect – over time you see exponential growth.

A lifetime of earning widens the gap, and compounding interest deepens this divide. Males are earning compound interest on their more considerable savings, which means more interest in the long term.

There are three proposed measures concerning how the superannuation gap could be addressed at a macro level. These include:

  • Including superannuation guarantee contributions in the Commonwealth Paid Parental Leave scheme, as a majority of recipients are women, and it is a leading cause of the gap exacerbation.
  • Allowing unused concessional contributions to be made for recipients of Commonwealth Paid Parental Leave without time limits is harming women’s superannuation outcomes, so the policy needs to be changed accordingly.
  • Amending the Sex Discrimination Act to ensure employers can make higher superannuation payments for their female employees if they wish to do so without contravening the existing legislation.

Here are some examples of ways in which women can increase their super balances to make up for any losses that may have been incurred until legislative action is taken to amend this discrepancy:

  • Contribution splitting – by having their spouse transfer some of their superannuation contributions over to their account, their account can be increased.
  • Salary-sacrificing contributions into their super to make up for the shortfall from not working in the previous year.

If you are concerned about your superannuation or would like further advice, please speak with us.

Gender Inequality in Superannuation

Gender gaps can affect superannuation accounts as much as they can affect salary rates. With barriers to entering into fields, lower hourly rates of pay, less hours worked and more unpaid labour affecting the amount of super Australian women are retiring with, as compared to men.

Currently, the median superannuation balance for men aged between 60-64 stands at $204,107 whereas the superannuation balance for women of the same age has a median total of $146,900. It’s a gender superannuation gap of 28%.

This gender gap in superannuation balances can be impacted even more by women using maternity leave. With women taking their time off from work and losing out on super contributions during this period of paid parental leave, it can affect their super in the long run as it exacerbates the income and superannuation gaps that were already in effect during their employment.

It can also be exacerbated by existing salary gaps across the workforce. Despite traditionally male-dominated fields experiencing high percentages of female graduates entering into the workforce, the positions that they fill are not always high-ranked, irrespective of experience.

There are threeproposed measures with regard to how the superannuation gap could be addressed at a macro level. These include:

  • Including superannuation guarantee contributions in the Commonwealth Paid Parental Leave scheme, as a majority of recipients are women and it is a leading cause of the gap exacerbation.
  • allowing unused concessional contributions to be made for recipients of Commonwealth Paid Parental Leave without time limits is having a negative impact on women’s superannuation outcomes, so the policy needs to be changed accordingly.
  • Amending the Sex Discrimination Act to ensure employers are able to make higher superannuation payments for their female employees if they wish to do so without contravening the existing legislation.

Here are some examples of ways in which women can increase their super balances to make up for any losses that may have been incurred:

  • Contribution splitting – by having their spouse transfer some of their superannuation contributions over to their account, their account can be increased.
  • Salary-sacrificing contributions into their super to make up for the shortfall from not working in previous year.

If you are concerned about your superannuation, or would like further advice, please speak with us.

Fuel tax credits for businesses

The government provides fuel tax credits for businesses with a credit for the fuel tax (excise or customs) that is included in the price of fuel used in machinery, plant, equipment, heavy vehicles, and light vehicles travelling off public roads or on private roads.

Fuel tax credits a business receives depend on when the fuel was acquired, which fuel you used, and what it was used for. Since fuel credits change regularly, it is necessary to check rates each time the business activity statement (BAS) is filled out.

Eligibility

  • Certain fuels and activities are not eligible
  • Must be registered for GST when fuel was acquired
  • Must be registered for fuel tax credits when you lodge the claim

 

Fringe Benefits Tax Considerations For Australian Businesses

For businesses operating in Australia, navigating the intricacies of the Fringe Benefits Tax (FBT) is essential to ensure compliance with tax regulations and minimise financial liabilities. FBT is a tax paid on certain employee benefits in addition to their salary or wages.

From understanding what constitutes a fringe benefit to managing FBT reporting requirements, here are the important considerations for Australian businesses.

What Constitutes a Fringe Benefit?

Businesses must understand what qualifies as a fringe benefit under Australian tax law. Fringe benefits can include perks such as company cars, health insurance, housing allowances, entertainment expenses, and more. Even seemingly minor benefits provided to employees may be subject to FBT, so it’s essential to review all employee benefits carefully to determine their tax implications.

Types of Fringe Benefits

Fringe benefits can be categorised into various types, each subject to specific tax treatment. Common types of fringe benefits include:

  • Car fringe benefits: These are provided when employers make cars available for private use by employees.
  • Expense payment fringe benefits: Reimbursements of expenses employees incur, such as entertainment or travel expenses.
  • Residual fringe benefits: Any benefits that don’t fall into the other categories, such as providing property or services.

Exemptions and Concessions

While many benefits provided to employees are subject to FBT, certain exemptions and concessions may apply. Small businesses with an annual turnover below a certain threshold may be eligible for FBT concessions. In contrast, certain benefits, such as work-related items or exempt vehicles, may be exempt from FBT altogether. Businesses must familiarise themselves with the available exemptions and concessions to minimise their FBT liability.

Record-Keeping Requirements

Accurate record-keeping is crucial for FBT compliance. Businesses must maintain detailed records of all fringe benefits provided to employees, including the type of benefit, its value, and the recipient’s details. These records are essential for calculating FBT liability and completing FBT returns accurately.

Calculating FBT Liability

Calculating FBT liability can be complex, as it involves determining the taxable value of each fringe benefit provided to employees. The taxable value is generally based on the cost of providing the benefit or the taxable value determined by specific valuation rules. Businesses must accurately calculate their FBT liability based on the applicable rates and thresholds set by the Australian Taxation Office (ATO).

FBT Reporting and Lodgment

Businesses are required to report and pay FBT annually to the ATO. FBT returns must be lodged by the due date, typically 21 May each year, and any FBT liability must be paid by this deadline. Failure to lodge FBT returns or pay FBT on time may result in penalties and interest charges, so businesses need to meet their reporting and lodgment obligations.

Seek Professional Advice

Given the complexities of FBT legislation and regulations, seeking professional advice from a qualified tax adviser or accountant is highly recommended. A tax adviser can provide tailored guidance on FBT compliance, help businesses identify potential FBT liabilities and exemptions, and assist with FBT reporting and lodgment.

Understanding FBT and its implications is essential for Australian businesses to ensure compliance with tax laws and minimise financial risks.

By familiarising themselves with the types of fringe benefits, exemptions, record-keeping requirements, calculating FBT liability, and seeking professional advice when needed, businesses can navigate the complexities of FBT with confidence and peace of mind.

Compliance with FBT regulations avoids penalties and fosters trust and transparency with employees and regulatory authorities.