Using Feedback As A Tool For Your Business’s Growth

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Feedback is an essential element within the business sphere. It can be used to improve your business as a whole or help identify where you may make further improvements. It can be internally or externally driven and may not always be positive. Essentially, feedback is a driving force behind a business’ growth and should be sought out and given by you to create a direct line of communication that the feedback is being received and put back into the business.

It is crucial to consider the following when you ask for feedback:

  • Who you are requesting feedback from and why
  • How to use the feedback effectively after receiving it
  • How your business can improve as a result of the feedback
  • What is/isn’t working for your business, and how you can address it

You can request feedback from:

  • Those who report to you (you can go down a few levels)
  • Those above you (you can go up a few levels)
  • Colleges in the same team/group
  • Colleges in other teams/groups
  • Vendors, suppliers and external contractors
  • Customers

As a business owner, it is crucial that you receive honest and constructive feedback while also providing it to your employees. To do so, one needs to ensure that the feedback is:

  • As specific and as close as possible to an event
  • Given and received in a safe place in an appropriate setting and time
  • Not judgemental or personal
  • Constructive and actionable

When receiving feedback, try to listen, reflect and respond.

Listen

Listen to the feedback provided to you, even if it makes you want to react immediately to it. Delay defending yourself, and listen closely to what exactly is being said. Internalise the feedback, and ask questions to clarify what they are saying to give yourself a concrete understanding.

Reflect

After receiving feedback, reflect on what was said with an open mind and understand the context in which the feedback has come from. Is it helpful feedback that you can use to improve or change accordingly? Rather than think “that wasn’t my intention” about the feedback, consider how it could have been perceived differently from the other’s view.

Respond

Giving feedback, particularly when it is negative, can be a daunting task. Respond with a thank you to the feedback, as it promotes a positive response irrespective of the nature of the feedback.

Using A Corporate Trustee Instead Of Individuals For A Family Trust

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A family trust is a great structure.  It provides tax flexibility whilst giving you asset separation in two directions.  But what does asset separation in two directions mean? And why might we suggest it to you as a recommendation?

First of all, why do you want asset separation? If there are multiple assets, you want to make sure that if someone makes a claim against the owner of a particular asset that your other assets can be quarantined from that claim. This isolation will mean that they can’t gain access to the assets that are yours and separate from the claim.

If you own a business and have a successful financial claim made against your business where the claim is for an amount that is more than the assets of the business, you will first need to use the business to cover the claim, and then find something additional to supplement the shortfall. In this case, if you also own your own home, and its worth is enough to cover that shortfall, it may be used to meet the claim by combining the business assets’ worth and the family home’s value. You could lose your family home!

However, if we structure your business in a particular way then the person making that claim will only have access to the assets in the business and you will be able to keep your family home.

This is what is called asset separation. Generally, it’s a good thing to employ, but it does have one flaw – it usually only goes one way.

If someone claims on your business, they won’t get the house but if they successfully make a financial claim against you, they will successfully get all of the assets that you own, including those of your business.  This is a risk that you must be willing to take if you own a business.

When you operate a business through a family trust instead of owning that business, you will merely “control” it, and have but a “mere expectancy” of being considered in the distribution of any profits or capital from that business.

The good part here is that although you only have a mere expectancy to be considered, we would set it up so it is YOU that “considers” who gets the money.  This means that if someone makes a claim against you then they can’t get access to assets in the family trust. What this does is give you two-way asset protection.

There is a bit of an issue with family trusts though – although you will see the debts of the trust as debts of the trust at law, they are in actual fact the debts of the trustee. If you are the trustee, all of the debts of the trust are your personal debts. You can use the trust assets to pay down those debts, but if the trust assets are insufficient to pay the debts, it will be up to you to pay off the rest.

When you’re an individual trustee of a trust, you lose the perk of asset separation, which is why a company may be used as a trustee, as the company does nothing other than act as the trustee of the trust. If there are insufficient funds in the trust to cover the debts of the trust, then those debts fall on the trustee and the creditors have no access to your personal assets because you have no individual debts owing.

Want to know more about asset separation? Interested in trusts? We’re here to help.

Upskilling or Reskilling your Employees

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As a result of the emerging new business climate in a post-Covid environment, many jobs have had to adapt into a new structure. Since many businesses have found themselves in a more digitised environment or in jobs that have been retrenched, there’s a growing need for skilled individuals in other sectors to step up.

A heavy focus has been on reskilling or upskilling employees to assist in economic recovery. It’s no longer just a recommendation for employees to be multiskilled – it’s now more necessary than ever.

Reskilling and upskilling can take place in three ways:

  • Formal learning, like at university or TAFE
  • Non-formal learning (learning activities that don’t result in a certificate but do result in skills)
  • Informal learning (learning from colleagues, supervisors etc)

This can then lead to either viable transitions in employment, or desirable transitions in employment.

  • A viable job transition involves moving from one job to another that is highly similar in terms of required knowledge, skills, abilities, work activities, education levels and experience.
  • A desirable transition for a job seeker or worker would result in higher wages in a field of work that is expanding rather than declining

There are many schemes available to employees and employers that can assist in upskilling. Employees may look into:

  • Fee-free courses (such as those that are TAFE or university endorsed)
  • Online workshops
  • Short courses
  • Certification (such as first aid or RSA)

Employers can also look into funding schemes from the government to help support their employees during this time.

Upskilling Australia

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The Budget highlights the government’s commitment to getting people back in jobs and upskilling Australians.

The JobTrainer Fund which falls under the JobMaker Plan will support up to 340,700 free or low-fee training places in areas needed to help upskill and retrain job seekers and young people.

The government will provide exemptions for employer-provided retraining activities from business’ fringe benefits tax and is also consulting on updating the current rules to allow individuals to deduct training costs from their income which relates to their future employment.

The Boosting Apprenticeship Commencements Wage Subsidy will boost the number of new apprenticeships and traineeships. This will support up to 100,000 new apprentices and trainees by paying a 50 per cent wage subsidy. Businesses will receive the subsidy up to a cap of $7,000 per quarter, for commencing apprentices and trainees until 30 September 2021.

Economic security for women is also being prioritised under the Budget. Several initiatives will work to support the increase of women’s workforce participation and improvement of earning potential. They include initiatives to support women’s leadership and development and increasing opportunities for women in science, technology, engineering and mathematics (STEM), business and male-dominated industries.

Updates to the unclaimed superannuation money protocol

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The Superannuation (Unclaimed Money and Lost Members) Act 1999 (SUMLMA), more commonly known as the unclaimed superannuation money protocol, has been updated recently to provide a clearer structure going forward.

SUMLMA provides guidance on in relation to unclaimed money, lost member accounts, superannuation accounts of former temporary residents and their associated reporting and payment obligations. The update has now added content on inactive low balance accounts.

The act now clearly defines what is an inactive low-balance account, how statements and payments work, the registering of lost members and various rules for special cases.

It is important to note that the information in the protocol does not apply to super providers that are trustees of a state or territory public sector super scheme, in which:
The state or territory has laws requiring the reporting and payment of unclaimed super money to the state or territory government. Or;
The state or territory public sector super scheme complies with relevant state or territory laws.

The protocol provides administrative guidance only and should not be taken as a replacement for the law or technical reporting specifications.

Unlocking the Secrets of Deductions: A Holiday Home Owners’ Essential Checklist

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It’s essential for property owners to understand the intricacies of deductions associated with their cherished holiday retreats. However, as the holiday season approaches, they may find that their holiday retreats become a valuable source of income.

To ensure you make the most of your potential deductions, it’s crucial to navigate the rules surrounding holiday home expenses and be aware of potential pitfalls.

What Do You Need To Know?

The primary rule is simple: you can only claim deductions for holiday home expenses if they are incurred with the aim of generating rental income. This means that any personal use of the property must be carefully considered to avoid discrepancies in deductions.

One key consideration is whether the holiday home is used or reserved by you during peak periods when it could reasonably be rented out. Deductions should be adjusted accordingly during these periods to reflect the reduced potential for rental income.

Likewise, if there are unreasonable conditions placed that hinder the likelihood of their property being rented, deductions should be reevaluated. This might include restrictive terms in advertising or setting rents significantly above market values.

To help determine the validity of your claimed deductions, here are a few essential questions your tax agent might ask:

Usage Duration

How many days during the income year did your client use or block out the property for personal use? Deductions cannot be claimed for periods when the property was exclusively used or blocked out by the owner.

Advertising Practices

How and where is the property advertised for rent, and is the rent in line with market values? Obscure advertising methods or unreasonable restrictions in adverts may impact the eligibility for deductions.

Property Condition

Will any restrictions or the general condition of the property reduce interest from potential holidaymakers? If the property is not tenantable, deductions may be compromised, as it is less likely to generate income.

Personal Use

Have your clients, their family, or friends used the property? Deductions cannot be claimed for periods of private use or when the property is kept vacant for personal reasons.

Tenant Accessibility

Is any part of the property off-limits to tenants? When claiming deductions, ensure to calculate and apportion them based on the part of the property available for rent.

By addressing these questions and ensuring that your claims are reasonable, you not only maximise your potential deductions but also reduce the likelihood of contact from regulatory authorities. Navigating these considerations thoughtfully helps level the playing field for holiday home owners and ensures compliance with tax regulations.

If y​ou are unsure about how to handle your tax obligations when it comes to the holiday home, why not speak with a trusted tax expert? We’re here to help.

Unlocking Business Value: Essential Steps to Determine Your Company’s Worth

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Determining the value of your business is a critical step when contemplating a sale. Unfortunately, a significant number of business owners are unaware of the monetary worth of their enterprises.

The process of ascertaining the financial value of your business is not a straightforward formula but rather a nuanced assessment involving several key factors.

Additionally, putting in extra effort to enhance your business’s perceived value can significantly impact the sale price, potentially putting more money in your pocket.

In the pursuit of establishing an appropriate sale price for your business, it is imperative to consider various factors that collectively contribute to its overall value.

Size Matters

The size of your business is not solely determined by the number of employees on your payroll. It extends to encompass your client base and the reach of your products or services in the market.

While larger businesses are often viewed as less risky due to perceived stability, smaller businesses possess unique attractiveness to potential buyers. The allure lies in a lower asking price, reduced commitment, and a perceived greater potential for growth.

Growth Potential and Future Profitability

A realistic evaluation of your business’s potential for growth is fundamental to determining both its current and future value. Examining historical growth rates, considering the prevailing financial climate, and staying attuned to market trends all contribute to understanding the growth potential of your business.

A high growth rate, whether proven or potential, enhances its attractiveness to potential buyers. This is because it enables them to recoup their investment swiftly, allowing a quicker focus on profitability.

Quality Over Quantity in Customer Base

While the sheer size of your customer base is a significant factor in valuing your business, the quality of your clients carries even more weight. Evaluating key clients based on their reputation, standing in the marketplace, and the revenue they generate for your business is crucial. A reliable base of key clients holds more value for potential buyers than a multitude of smaller clients that may not be as dependable for future sales.

Cashflow Management

Prospective buyers focus intently on your business’s bottom line and current profitability. Assurance of a steady and reliable cash flow, well-managed balance sheets, and overall financial orderliness is paramount.

Maintaining complete and up-to-date financial documentation, coupled with a well-structured financial department, not only makes your business appear more reliable but also serves to increase its overall value.

Accurate business valuation is paramount in setting an appropriate asking price. Striking the right balance is crucial; an excessively high price may discourage potential buyers or convey a lack of seriousness, while a price set too low diminishes the perceived value of your business and its assets.

Professional Consultation for Accurate Valuation

To ensure a precise valuation, seeking the expertise of professionals is highly recommended. Valuation experts can provide a comprehensive and objective analysis, taking into account industry standards, market conditions, and the unique attributes of your business.

Their insights can guide you in navigating the complexities of the valuation process, ensuring that the asking price aligns with the true worth of your business.

In conclusion, the journey of selling a business begins with a thorough understanding of its value. By carefully considering factors such as size, growth potential, customer base, and financial management, you can present your business in the best light to potential buyers.

Putting in the effort to enhance its perceived value, coupled with professional consultation for accurate valuation, positions you for a successful and lucrative sale.

Understanding Non-Assessable Non-Exempt (NANE) Income Through Disaster Grants

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The recent spate of extreme weather events during the summer in various parts of Australia has presented unprecedented challenges for small businesses. As a result, the pressing concerns they face may not necessarily revolve around their tax obligations.

However, amidst these trying times, business owners must be aware of the tax implications associated with the grants they may have received for support. This may include knowing whether their grants are deemed assessable or non-assessable income and the implications of either for their tax returns.

Non-Assessable Or Assessable Income?

In the wake of challenging times, many businesses have been fortunate enough to receive grants aimed at helping them navigate through financial difficulties. As businesses gear up to file their tax returns, a fundamental question arises – is the received grant considered assessable or non-assessable income?

In general, grants are treated as assessable income, adding to the taxable revenue of the business. However, a subset of business support grants is formally declared as non-assessable, non-exempt (NANE) income. This distinction is crucial as it determines whether the grant needs to be included in the tax return or can be excluded under specific eligibility criteria.

Understanding Non-Assessable Non-Exempt (NANE) Income

Non-assessable non-exempt income refers to specific grants that are not subject to taxation under certain conditions despite being a financial injection into the business. It is imperative for business owners to identify whether the grants they have received fall under the NANE category.

To ascertain the eligibility of a grant for exclusion, businesses can refer to the list of non-assessable, non-exempt government grants. Natural disaster grants, for instance, are often classified as NANE income, provided the business meets the specified eligibility criteria.

Correcting Mistakes in Tax Returns

If a business owner mistakenly includes a grant categorized as NANE in their tax return, all is not lost. The Australian Taxation Office (ATO) allows amendments to correct such errors. This emphasises the importance of regular checks and reviews of tax returns to ensure accuracy and compliance.

It is recommended to promptly rectify any errors in tax returns, as failing to do so may lead to complications and potential penalties down the line. Being proactive in addressing inaccuracies demonstrates diligence and a commitment to compliance.

Deductions for Non-Assessable Non-Exempt (NANE) Grants

While NANE grants are exempt from taxation, it is crucial to understand the scope of deductible expenses associated with these grants. Businesses can only claim deductions for expenses directly linked to earning assessable income. Common deductible expenses may include wages, rent, and utilities that contribute directly to the revenue-generating activities of the business.

However, it’s essential to note that expenses incurred in obtaining the grant, such as accountant fees or administrative costs directly associated with the application process, cannot be claimed as deductions. Business owners should carefully differentiate between expenses contributing to income generation and those tied to the grant acquisition process.

Navigating Challenging Times

In times of uncertainty, particularly in the aftermath of natural disasters, businesses need support and guidance. It is reassuring for business owners to know that assistance is available.

Beyond understanding the tax implications of grants, seeking professional help can be invaluable.

Business owners are encouraged to engage with registered tax professionals (like us) who can provide personalised advice tailored to the unique circumstances of their businesses. These professionals can offer insights into the specific grants available for their industry and help navigate the complex landscape of tax regulations.

By differentiating between assessable and non-assessable income, rectifying errors in tax returns, and navigating deductible expenses, businesses can ensure compliance with tax regulations and optimize their financial positions during these challenging times.

Seeking professional advice further enhances the ability to make informed decisions and secure support for sustainable business operations. Why not start a conversation with us today?

Underperforming employees in your workplace

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Employees are the key ingredient to the success of any business or organisation – but what should employers do if they aren’t performing as well as they should?

Underperformance can occur when an employee is failing to do their job properly, or is being disruptive within the workplace and impacting those around them. It may be a result of:

  • Goals and standards are unclear to the employee, so they are unaware of what’s expected of them
  • Lack of knowledge or skills for the job
  • The employee is unsure if they are meeting the requirements
  • Personal motivation or confidence are low
  • Personal issues (family stress, physical and/or mental health problems or drug/alcohol issues)
  • Low workplace morale/a poor work environment
  • Interpersonal differences or cultural misunderstandings
  • Workplace bullying

Underperforming by employees or poor performance at work can include:

  • Not performing duties, or not performing duties to the required standard
  • Displaying negative or disruptive behaviour in the workplace
  • Failing to comply with workplace policies, rules or procedures

The best way to address an issue like this and to ensure that all are performing to their best is to have regular meetings and discussions about performance and goals. Providing feedback and support can also assist people in meeting their responsibilities and performance expectations while working.

Benefits of addressing performance issues by taking a best practice approach to your business or organisation can include:

  • More harmonious and higher performing workplace
  • Maximising an employee’s individual performance
  • Building a culture in the workplace of continuous improvement of skills and further developing them
  • Higher levels of employee engagement and
  • Avoidance of legal disputes, such as unfair dismissal or bullying claims

Here’s a simple 5 step approach to handling underperformance:

  1. Identify the problem – note down behaviors, issues and occurrences in the workplace by the employee and why it is an issue that needs to be addressed.
  2. Assess and analyse – consider how serious the issue is, how long the problem has been in the workplace, and what the gap is between what’s expected and what’s being delivered.
  3. Meet with the employee – Inform the employee of what the meeting will be about beforehand so that they can prepare for it. Make sure that the meeting is held confidentially and in private.
  4. Agree on a solution – Work together with the employee to come up with solutions; employees and employers should also agree to a performance plan that records these solutions for employees to work towards.
  5. Monitor and Review – Once a plan is in place, make sure that the employee follows through. Ensure any training or support is provided that was promised, continue giving feedback and encouragement and plan a follow up meeting to see how they are travelling.

Uncomplicating The Tax Treatment Of Life Insurance

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Have you recently purchased life insurance?

The type of cover, deductibility of premiums and treatment of claims make life insurance a complex topic for tax. It’s a topic that individuals and businesses alike seek assistance from accountants.

The deductibility of premiums and treatment of claims payouts can be a complex, nuanced topic. The opportunities and traps hidden in those complexities are significantly amplified for professionals with higher incomes and greater-than-average wealth.

For professionals who want to structure their life insurance to optimise the balance between cash flow, tax treatment and robust protection, here’s a high-level look at the issues.

Tax Considerations – Cover Outside Super

While premiums for death, TPD (total or partial disability) and trauma cover are not tax-deductible outside of superannuation, premiums for income protection and business expenses protection are.

On the flip side of that, claims payments from death, TPD and trauma policies are entirely tax-free, regardless of whom they are paid to, while income protection and business expense benefits are classed as income and need to be declared (business expenses payments would naturally offset the actual expenses they are intended to cover).

Special Tax Treatment Of Policies Held For Business Purposes

Some tax concessions are available to life insurance policies held for business purposes, including buy/sell agreements and those covering revenue lost in the event of the death or disablement of a key person.

In such cases, policies are generally held by the business with premiums tax-deductible to the business. However, claim payments are generally regarded as income or a capital gain, depending on the purpose of the cover, and therefore subject to appropriate tax. FBT can also apply where a business pays ownership protection premiums on behalf of individual owners.

Tax On Life Claims Paid Through Super

Death benefits paid through super are generally tax-free if paid to a dependent (a term strictly defined under the law). Benefits paid to non-dependents may include a tax-free component but are likely to be subject to tax on at least some of the balance. Depending on the circumstances, the applicable rate will either be 15 or 30 per cent.

With TPD lump sum benefits, a portion is likely to be assessed as tax-free, depending on the member’s eligible service period. The remainder is subject to a tax rate that varies according to the member’s age.

Other tax-optimisation strategies include taking benefits as an income stream to qualify for tax offsets, maximising the uplift in the tax-free portion of the benefit, and washing out taxable components.

For more information about tax and life insurance, consultation with a tax professional (like us) is advised. This can be a very complicated topic to discern, with many intricacies that you may require assistance with.